FAQ
Frequently Asked Questions (FAQ)
1. What is CoupleSet?
CoupleSet is a modern wellness brand offering massage equipment, massagers and personal wellness products for adults.
2. Who can purchase from CoupleSet?
CoupleSet products are intended for adults aged 18 years and above.
3. Do you deliver across India?
Yes. We offer delivery across India, subject to serviceability at the delivery address.
4. How long does delivery take?
Orders are generally processed within 1–2 business days and delivery usually takes approximately 3–7 business days, depending on your location and courier service.
5. Is the packaging discreet?
Yes 🔒. We aim to ship orders in discreet packaging without unnecessary product details displayed on the outside of the package.
6. How can I track my order?
Once your order is shipped, tracking information may be shared through email, SMS or other available communication channels.
7. Can I cancel my order?
If you want to cancel your order, contact us as soon as possible at couplesetofficial@gmail.com.
Once an order has been processed or shipped, cancellation may no longer be possible.
8. Can I return a product?
Due to the personal-use and hygiene nature of certain products, opened or used products may generally not be eligible for return.
Returns, replacements and refunds are subject to our Return & Refund Policy.
9. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with your Order Number and clear photos/videos of the package and product.
We will review the issue and provide an appropriate resolution if the claim is approved.
10. What if my product is defective?
Contact us within 48 hours of delivery and provide photos or a video showing the issue.
After verification, we may offer a replacement or refund, subject to applicable conditions.
11. Do you offer Cash on Delivery (COD)?
COD availability may vary depending on the product, location and order conditions. Available payment options will be shown during checkout.
12. What payment methods do you accept?
Available payment options are displayed at checkout and may include online payment methods and other options supported by our payment providers.
13. How can I contact CoupleSet?
You can contact us at:
Please include your Order Number for order-related queries so we can assist you faster.
14. Is my information kept private?
Yes. We respect your privacy and aim to provide a private and discreet shopping experience.
Please see our Privacy Policy for more information.