Shipping Policy

Last Updated: September 3, 2026

At CoupleSet, we aim to provide a smooth, reliable and discreet delivery experience for all our customers across India.

1. Shipping Availability

We currently offer delivery across India, subject to serviceability at the provided delivery address.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time may be longer during sales, promotions, holidays or periods of high order volume.

3. Delivery Time

Once your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location and the shipping service available.

Remote or difficult-to-service locations may require additional time.

Delivery timelines are estimates and are not guaranteed.

4. Discreet Packaging 🔒

We understand the importance of privacy when ordering personal wellness products.

Orders are packed in discreet packaging without unnecessary product details displayed on the outside of the package.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

If we offer Free Shipping on eligible orders, the applicable offer will be clearly mentioned on the website or at checkout.

6. Order Tracking

Once your order has been shipped, tracking information may be shared with you through email, SMS or other available communication channels.

You can use the tracking information provided to check your shipment status.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Weather conditions
  • Natural events
  • Transport disruptions
  • Public holidays
  • High order volumes
  • Address-related issues
  • Courier or logistics delays
  • Other unforeseen circumstances

We will make reasonable efforts to assist you in case of a delivery delay.

8. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Valid phone number

CoupleSet may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Failed Delivery

If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, unreachable, or the address is incorrect, additional delivery attempts may be made according to the courier's process.

Orders that are returned to us may be subject to our Return & Refund Policy.

10. Damaged Package

If your package appears damaged or tampered with when delivered, please contact us as soon as possible.

We recommend taking photographs or video of the package and its contents before opening or immediately after receiving it, where possible.

11. Contact Us

For shipping-related questions, please contact:

CoupleSet
📧 Email: couplesetofficial@gmail.com
🌐 Website: CoupleSet.com

We will be happy to assist you.