Return & Refund Policy
Last Updated: September 4, 2026
At CoupleSet, we want you to have a smooth and comfortable shopping experience. Please read this Return & Refund Policy carefully before placing your order.
1. Return Eligibility
Due to the personal-use and hygiene nature of certain products, we generally do not accept returns for products that have been opened, used, or removed from their original sealed packaging.
A return, replacement, or refund may be considered if:
- The wrong product was delivered
- The product was received damaged
- The product is defective or not functioning properly
- Any item is missing from the order
Please contact us within 48 hours of delivery to report an issue.
2. Unboxing Video
For damaged, incorrect, defective, or incomplete orders, we strongly recommend recording a continuous unboxing video from the time the package is opened.
Photos or videos may be requested to verify the issue before a return, replacement, or refund is approved.
3. Non-Returnable Products
Returns may not be accepted for:
- Products that have been opened or used
- Products without original packaging
- Products damaged due to misuse or improper handling
- Products modified by the customer
- Products returned without prior approval
- Products specifically marked as non-returnable on the product page
4. Wrong or Damaged Product
If you receive the wrong or damaged product, please contact us within 48 hours of delivery.
Please provide:
- Order Number
- Clear photos of the package
- Clear photos/videos of the product
- Description of the issue
After verification, we may offer a replacement or refund, subject to the circumstances and product availability.
5. Defective Product
If your product is defective or does not function as described, contact us within 48 hours of delivery.
We may request photographs or videos demonstrating the issue.
Once the issue is verified, we may provide a replacement or refund as applicable.
6. Refunds
If your refund request is approved, the eligible refund will be processed through the applicable payment method.
The time required for the refund to appear in your account may depend on your bank, payment gateway, card issuer, or other payment provider.
7. Shipping Charges
Where applicable, shipping charges may be non-refundable unless the return or refund is due to an error on our part, such as sending an incorrect product or a product that arrived damaged or defective.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
Once an order has been processed or shipped, cancellation may no longer be possible.
9. Replacement
Replacement is subject to product availability.
If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
10. How to Request a Return or Refund
Send an email to:
Subject: Return/Refund Request – Order #[Order Number]
Please include:
- Order Number
- Customer Name
- Registered Phone Number
- Reason for the request
- Photos/videos supporting your request
Our team will review the request and provide further instructions.
11. Contact Us
For any questions regarding returns or refunds:
CoupleSet
Email: couplesetofficial@gmail.com
Website: CoupleSet.com
Together. Closer. Better.